Refund policy

Return and Refund Policy

At MegaBrand, we aim to provide quality products and a reliable shopping experience. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

Return Eligibility

- Customers may request a return within 7 days of receiving the order.
- The product must be unused, in its original condition, and with its original packaging.
- Returns are accepted for damaged, defective, or incorrect products.
- Products that have been used, damaged by the customer, or returned without their original packaging may not be eligible for a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene and safety reasons, especially if they have been opened or used.

How to Request a Return

To request a return or report a problem with your order, please contact us within 7 days of delivery.

Please provide:

- Your order number.
- A description of the issue.
- Photos or videos of the damaged, defective, or incorrect product, if applicable.

Contact email: megabrand1.pk@gmail.com

Refunds and Replacements

After receiving and reviewing your return request, we will inform you whether it is approved.

If the product is damaged, defective, or incorrect, we may offer a replacement or refund, subject to verification and availability.

Refund arrangements will be communicated to the customer after approval. The time required for a refund may depend on the selected payment method.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, we will discuss the return shipping arrangements with the customer.

For other return requests, shipping charges may apply.

For questions about returns and refunds, please contact us at:

Email: megabrand1.pk@gmail.com